Support
Need a hand? Start here, or email us anytime.
Last updated September 5, 2026
Contact us
The fastest way to reach us is [email protected]. Include your device type, OS version, and a short description of what happened screenshots help.
Common questions
How do I get started?
Download Keeps from the App Store or Google Play. You can begin as a guest no account required.
Sessions feel stuck or audio will not play.
Check that silent mode / media volume is on, force-quit and reopen the app, and make sure you are on the latest version. If it continues, email us with your device model.
I paid for Pro but do not see it.
Open Keeps and use Restore Purchases while signed into the same Apple or Google account used for the purchase. See Subscriptions for more.
How do I cancel a subscription?
Cancel in your device settings (Apple ID subscriptions or Google Play subscriptions). Cancellation stops future renewals; access usually continues until the end of the paid period.
How do I delete my account?
Use the delete-account option in Keeps settings where available, or email [email protected] from the address linked to your account.
Safety
Keeps is not a crisis line. If you or someone else is in immediate danger, contact local emergency services.